CutnApp is a booking and management platform for salons, spas and barbershops, operated by CutnApp(“CutnApp”, “we”, “us”). In these terms, “salon” or “you” means a business that holds a CutnAppaccount, together with the team members it adds. “Customers” means people who book appointments with a salon through CutnApp.
1. Use of the website
- You must be at least 18 years old to create a salon account. If you sign up for a business, you confirm you are allowed to accept these terms on its behalf.
- You are responsible for keeping your login details confidential, and for everything done under your account, including by team members you invite.
- You agree to give accurate and current information, including a phone number you can verify, and to keep it up to date.
- You may not use CutnAppfor any unlawful or unauthorised purpose. This includes sending SMS or WhatsApp messages to people who haven’t agreed to hear from you, uploading content you don’t have the right to use, trying to access other accounts, overloading the service, or copying, reselling or reverse-engineering it.
- Tell us straight away at support@cutnapp.com if you think someone has used your account without permission.
2. Plan information and pricing
- Our plans, prices and monthly allowances (bookings, team members, SMS messages and features) are shown on our pricing page and in your dashboard. All prices are in Sri Lankan Rupees (LKR).
- We work to keep plan information accurate. If we find an error, we will correct it and tell you before it affects a charge.
- We may change our prices. We will give you at least 30days’ notice by email or in your dashboard before a price increase applies to you.
- Promotions and discounts are valid for the period stated, and may come with their own conditions.
3. Subscriptions and payments
- Free trial: new salons start with a free trial. The trial length is shown when you sign up. To keep using CutnAppafterwards, choose a plan and add a payment card. We don’t charge you for the trial.
- Billing after use: on the 1st of each month we charge your saved card for the calendar month that just ended.
- First month: if you subscribe partway through a month, the first charge is your plan price ÷ 30 × the days left in that month, including the day you subscribed. Your allowances for that month are reduced in the same way.
- Pay-as-you-go plans are charged 3% of the value of the month’s bookings. Cancelled bookings are not counted.
- Extra usage:bookings or SMS messages over your plan’s allowance are charged at your plan’s rates and added to the next charge.
- Authorisation: by adding a card, you authorise us to charge it each month for the amounts above.
- Secure processing: payments are processed by our trusted payment processors, Payments.lk and its partner Payable. Your card is stored securely by Payable. We keep only the masked card number and expiry date, and we never see your full card details. A payment counts as made only once Payable confirms it.
- Failed payments: if a charge fails, we will tell you and try again. Unpaid amounts carry over to the next attempt. If an amount stays unpaid after we have told you, we may limit or suspend your account until it is paid.
4. Service delivery
- CutnAppis an online service. We don’t ship physical products. You get access as soon as you complete sign-up and verify your phone number.
- We work to keep CutnAppavailable and secure, but we can’t promise it will always be uninterrupted or error-free. We may carry out maintenance, and add, change or remove features. If a change significantly reduces what your plan includes, we will tell you in advance.
- Messages we send for you (SMS, WhatsApp, email and push notifications) depend on third-party networks. Delivery times are estimates and are not guaranteed.
5. Cancellations and refunds
- Our Refund Policy explains how cancellations, refunds, billing errors and card disputes are handled. Please read it for full details.
- You can cancel at any time by emailing support@cutnapp.com. Usage in your final month may be charged on the next billing date.
6. Bookings and payments to salons
The salon is the seller of its services. CutnApp provides the booking tools but is not a party to the sale between a salon and its customer.
- Salons can take online payments from customers, either in full or as a 50% advance, through the salon’s own PayHere merchant account. That money goes directly to the salon. CutnApp does not receive or hold it.
- Each salon is responsible for its services, prices, appointment times, and cancellation and refund policy. It is also responsible for telling customers about that policy before they pay, and for issuing refunds through PayHere.
- A booking that has been paid for can’t be cancelled in CutnApp until the payment is refunded.
- Customers should contact the salon about appointments, cancellations and refunds. Disputes and chargebacks on these payments are between the salon, the customer and PayHere.
- Salons must keep their PayHere account details correct and secure.
7. Privacy
- Our Privacy Policy explains what personal information we collect and how we use, share and protect it.
- Your salon’s data, including your customer list and booking history, belongs to you. When you collect customer details through CutnApp, you are responsible for having a lawful reason to do so under Sri Lankan law, including the Personal Data Protection Act, No. 9 of 2022.
8. Intellectual property
- All content and software on CutnApp, including text, designs, logos, graphics and code, is owned by CutnApp or its licensors and protected by intellectual property law.
- You may not use, copy, distribute or modify any part of CutnApp without our written permission, except as needed to use the service normally.
- You keep ownership of the content you upload, such as your logo, photos and service descriptions. You allow us to use it only to run your booking page and provide the service.
9. Third-party services
CutnApprelies on trusted providers, including Payments.lk and Payable for subscription payments, PayHere for customer payments, Text.lk and WhatsApp providers for messaging, and cloud hosting and storage providers. Their own terms may also apply. We aren’t responsible for outages or decisions made by these providers, or by banks and card networks.
10. Limitation of liability
- We provide CutnApp“as is”. We make no promise that it will meet every need of your business.
- We are not liable for indirect or consequential losses, such as lost profits, lost bookings or lost business. We are also not liable for losses caused by a salon’s customers, by payment or messaging providers, or by a bank or card network refusing, delaying or reversing a payment.
- Our total liability to you in any 12-month period is limited to the fees you paid us in that period.
- You agree to cover our losses from claims about your services, your dealings with your customers, your messages, or chargebacks on payments made to you.
- Nothing in these terms limits liability that cannot be limited by law.
11. Amendments and termination
- We may update these terms. For important changes, we will tell you by email or in your dashboard at least 14 days before they take effect. If you keep using CutnApp after that, you accept the updated terms.
- We may close your account with 30days’ notice. We may suspend or close it immediately for a serious breach of these terms, fraud or a legal requirement.
- After your account closes, you can ask us for an export of your data within 30 days. After that we may delete it, unless we must keep it by law.
- Amounts you already owe, including chargebacks raised after closure, remain payable.
12. Governing law
These terms are governed by the laws of Sri Lanka. If you have a complaint, email support@cutnapp.com. We reply to written complaints within 14 days, and both sides will try to settle a dispute in good faith before going to court. The courts of Sri Lanka have jurisdiction.
13. Contact us
If you have questions about these terms, email support@cutnapp.com.